Delivery and Care
Processing time and delivery:
UK: We aim to send your tag(S) within 7-10 working days via Royal Mail 1st Class Delivery, P+P is £1.75 flat rate for Uk, please allow up to 2-4 days from dispatch for delivery.
Americas, rest of the world:
Americas and Rest of the World deliver rate is £7.50
Buyers are responsible for any customs and import taxes that may apply, I cannot accept any responsibility for delays due to customs, orders will be dispatched within 7-10 working days. please allow up to 14 days from dispatch for delivery.
We do not except return's for any personalised items, unless the item(s) are defected.
If you want to return or exchange a (non) personalised item please email us within 7 days of receiving the item(s), we must receive the item(s) within 14 days and it must be in a non used condition.
At Rebel Rascals your happiness is our goal, so if you are not 100% happy with your product(s) or if you have a query please email us so we can come up with a solution.
Please treat tags with care, wash with cold/lukewarm water only as the engraving is painted and with time the paint may come away if submerged in water continuously, should the paint come away feel free to send the tag back where we will re-paint them free of charge, (you would need to cover cost of postage to ourselves, we will pay the postage back).
if you have any other questions please feel free to get in touch. Rebel Rascalz.